Terms & Conditions

Customer Responsibility / Terms of Service Agreement

This document contains the terms and conditions which govern this site, and those sites linked to it in its entirety (collectively, the “Sites”).

Acceptance of Terms of Use. Mytee Inc. (“Mytee Products”) provides its online services, products and Website to you, the User (“User”), subject to this Terms of Service Agreement (“TOS”). Mytee Products reserves the right to alter the TOS at any time without notice to User. By using the Mytee Products Website, located at the URL: www.myteeproducts.com User accepts and agrees to abide by the terms of this TOS Agreement.

Products will experience normal wear and tear from usage. Normal wear and tear cannot be a basis for claim submission. All our tarps are hand made and cut-size is going to differ from the listed size by upto 2% or 6". 

Please remember that the D-Rings and grommets on your tarps are not rust proof. We do not represent as much. As such, the onus is on the driver to dry them before rolling up the tarp. Once the D-Rings rust, they become rough like sandpaper and cut through the webbing loops that hold them in place. As such, rusting should be prevented by the customer.

The fabric is not designed to take any direct abrasion or pressure. All tarp fabrics (except Mesh) are designed to be water resistant, not 100% waterproof. On all fabrics, cuts and rips on the main body should be guarded with proper edge protectors and moving blankets by the customer. In the case of Shade Mesh, the mesh is designed to provide shade from a distance. Mytee is unable to support any claims due to fabric rips and cuts.

The webbing that holds the D-Rings is designed to take limited tension from Bungees. However, if undue force is applied to force-fit a tarp over a load for which the tarp was not designed, the webbing will rip off the main fabric.

Products should be inspected immediately upon receipt. Only damages or missing products reported within 3 business days of product received by customer will be reviewed. Please match the items you receive with the packing slip. Please mark on Bill of Lading if you do not receive everything that you ordered. 

We do not accept returns on custom made tarps. 

Anytime a payment method fails (e.g. a check bounces), customer is responsible for NSF fees of $55, the original amount charged and also any collection costs that ensue subsequently up to 20% of collectible or a flat $600, whichever is greater.

Confirmation of Delivery by a third party carrier (UPS, FedEx, USPS, R&L, Pitt Ohio or any other Freight Carrier) will be agreed by the customer as confirmation of service provided. 

Chargebacks will be treated as a payment method failure. Customer will continue to be responsible for the original amount plus collection costs. Please understand that we get a wide variety of customers. The only thing we can do is observe clear policies and manage them consistently. That is the only way we can keep costs down for all customers.

We reserve the right to ship out orders with any major national carrier (UPS, FedEx, R&L or any other LTL Motor Carrier) depending on the ordered items and delivery location in order to serve you better. 

Website Error / Pricing Error

Mytee Inc reserves the right to cancel orders and refund customers in the case of an obvious error on the website or a pricing error (or for any reason). Mytee Inc also reserves the right to invoice the customer the correct amount in the event of a pricing error where the customer decides to keep the items. 

Signature Required on Delivery

Shipments to New Customers will typically be sent Signature Required on Delivery in order to prevent fraud. If you DO NOT want your delivery to have signature required please call us after placing your order. You will need to fax/email us a waiver form in order to request delivery without signature.

If the carrier returns the shipped product to us, customer will be responsible for return shipment. Smaller orders may be shipped without signature required in order to reduce customer inconvenience. 

Security & Privacy Notice

Mytee Products respects your privacy. In order to provide you with the best service, we record a variety of information when you place an order, including contact and credit card information. Your information will only be shared to the extent necessary to fulfill the order and to ensure you receive the quality customer service we are committed to providing. In addition, we collect contact information when you add items to a Wish List or use our Contact Form. We will not sell, give, share, or lend patron information under any circumstances.

We provide patrons with the opportunity to opt-in to our newsletters and periodic email updates that may provide educational information, new artist introductions, new product information, and special shipping information. Patrons may opt-out at any time.

We may, from time to time, use your mailing address to send product updates and catalogs directly from us. If you wish to be removed from our direct mail list, simply Contact Us and we will remove your information immediately.

There may be times you provide us with a third party address, such as when you ask us to send a catalog to one of your friends or have a gift item shipped directly to recipient. We may use the third party contact information you have provided for direct mail product updates and catalogs, and for periodic email newsletters and updates. All email correspondence offers patrons the choice to opt-out. To be removed from our direct mail list, patrons may simply Contact Us and we will remove their information immediately.

Customer Pick-Up (CPU) Policy

1. In-Store Pickup is a courtesy service Mytee Products offers to all customers.

2. Mytee Products will only accept In-Store Pickup for orders that have been fully prepaid and processed.

3. After receiving your order, a member of the Mytee Products Warehouse Staff will pack and seal your order.

4. Any issues staff may discover while picking and packing items will be communicated to the best of our abilities. Please be responsive to avoid long trips to our facility under incorrect expectations.

5. Once the order is completed and sealed, it becomes subject to fees under the following circumstances:

1. When requiring order pre-pulling before your arrival, if the order has not been picked up within 2 weeks of the initial order date, your order will be dismantled, entered back into general inventory, and you will incur a 15% restocking fee (no more than $50.00 USD).

2. If picking up from an Overnight Lock-Box and have not picked up your order after 2 days, your order will be dismantled, items will be returned back into general inventory, and you will incur a 15% restocking fee (no more than $50.00 USD).

6. We will do the best of our ability to keep items ready for customer handoff. In the event of any issues, Mytee Products reserves the right to refund your payment and cancel the transaction.

7. Customers are responsible for any transportation and load securement they need to safely transport their items. Mytee Products is equipped with proper material handling equipment, such as forklifts and a loading dock. Mytee Products reserves the final judgment in loading vehicles for the safety of the customer and our employees.

8. We accept no responsibility or liability for failure to strap down loads properly or incorrectly loaded vehicles.

User may delete their personal data

• Rights to Erasure
• Rights to the deletion of Personal Information
• Cancellation of Personal Information Processing

Users can request us via contact form to delete their account information. We will review and delete it. We can have customer orders data which we will keep for our accounting purposes.

Policy on Credit Terms

Mytee Products offers credit terms through Klarna. Anytime your purchase amount is larger, Klarna financing options show up. Direct Credit line with Mytee is extremely rare. Generally, terms are reserved for large Fortune 1000 corporations.

Cookie Policy

At Mytee Products, we use cookies to enhance your browsing experience on our website. These cookies are small text files stored on your device that help us improve site functionality and provide personalized content. We do not use cookies to collect personal information or track your online activities outside of our website. By continuing to use our site, you consent to the use of cookies as described in this policy. You can manage cookie preferences in your browser settings. For more information, please contact us.