Acknowledging Tow Operators Who Know Their Business

Not too long ago we published a post detailing the adventures of two people who didn’t know how to use their truck loading ramps correctly. We have also published other posts which discussed tow truck fails brought on by inadequate understanding of standard operating procedures. Those kinds of stories are always a reminder of how much we appreciate tow operators who really understand their profession and work hard to be good at it.

Towing isn’t as simple as attaching a hook to a car and driving away. There is so much more to it than that. Tow operators have to consider everything from the vehicle being recovered to the kind of recovery being undertaken. They must decide whether to use webbing straps or towing chains; whether to make use of a hook truck or a flatbed; and whether it is really safe to secure a recovery vehicle using just tire nets.

None of what we just described even touches the most complex recovery jobs. As an example, consider a recovery this past summer (2018) out of Phillipsburg, New Jersey. It required not only savvy tow operators with knowledge and experience, it also required the right tools and equipment.

Sinking Heavy Equipment

June 22 was the day a local Phillipsburg towing company was called to Heckman and Marshall streets around early in the morning. Apparently, a Case digger was preparing the site for future utility work. While the operator was busy digging a trench for utility workers, the pavement under the left side of the machine gave way. The digger fell into the resulting hole. Half of it ended up in the hole while the other half remained outside, perched at roughly a 30° angle.

Making matters worse was the fact that the digger was resting right on top of a gas line. Tow operators called to the scene had to figure out how to get the machine out of the hole without allowing it to slip. One slip could have severed the gas line and caused a major problem.

An Hour of Touch-and-Go

As you can imagine, it was impossible for the tow truck operators to just hook up a chain and drag the digger to safety. First of all, the machine was too heavy for that sort of thing. Second, it had to be lifted straight up in order to protect the gas line underneath. Trying to drag the digger would have probably ruptured the line and further weakened the surrounding pavement.

It took a team of two tow operators about an hour to come up with a plan and then successfully execute it. It was an hour of touch-and-go. In the end, they used a combination of two boom trucks equipped with heavy towing chains to slowly lift the digger out of the hole.

The two trucks were positioned on the opposite side of the street, front to back. Their booms were extended out over the digger so as to transfer all its weight to the stronger pavement. Then the two operators used remote control devices to slowly pick the machine up. They had to synchronize their movements to keep everything steady.

It is fortunate that the operators were very experienced, had good judgement and also had the right tools at their disposal to handle what was a very dangerous job. We are guessing they weren’t using cheap towing chains and hooks on something so heavy. Incidents of this kind are a reminder of how important is it be a good tow operator.

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